Many thanks to Chris and his team for being a real lifesaver during a stressful home remodel. Not only was he able to locate our discontinued tile, but he had boxes ready for me here in Austin the same day we contacted him. When our contractor subsequently made an error in the tile pattern, Chris had two more boxes ready for pickup within minutes. I have never experienced this level of service from someone in the flooring trade. And the best part - his prices are fantastic! Thank you, Chris for helping make our home gorgeous! You’re the best!
There's nothing but good things to say about Bay Area Tile! Chris was extremely helpful and responsive to the needs of my project. He was able to not only sell me great quality tile and quartz countertop but also connect me with a great countertop fabricator. He made the entire process from selection, purchase, pickup and installation super easy.
Love working with Chris & the Team at Bay Area Hardwood & Tile supply! They make my life & projects so much easier with their attention to detail & superior customer service. Highly recommend them over & over!
Pleasant Hill, CA
We just ordered our tile for our bathroom remodel from this company. Kaitlyn who helped us was so wonderful!! She made fantastic suggestions and provided amazing service! We can't wait to pick up our tile! Thank you Kaitlyn and Bay Area Tile!
Mill Valley, CA
I ordered my tiles via Bay Area Tile and Stone. Ask for Stephanie. I needed tiles urgently to complete my kitchen project. Initially they said tiles will be in 2 days but it looks like the supplier made an inventory mistake. I had already paid in full. Once Stephanie came to know she asked the supplier to hold off the order and promptly informed me about the mistake. She gave me 2 options : 1. Full refund or 2. Expedited 3 day shipping
I chose option 2. It was almost $250 more but they waived off the extra freight charge. The price on the tile was also the best I could get. Very happy with professionalism Stephanie exhibited.
We remodeled our master bathroom and spent a LOT of time at the large, popular tile places. We had trouble finding a reputable tile company to do our install. After many weeks of promised estimate visits we got very underwhelmed with the responses. On a whim we stopped by a local Pleasanton tile company and were hand held and advised on the whole process. We picked out all our tile and associated stuff in their large impressive showroom. The associate that worked with us (Stephanie) was impressively knowledgeable and recommended an installer that works with them often. I cannot say enough about how pleased we are with this company. We highly recommend them.
Stopped by the Pleasanton location, where Stephanie helped us pin point the quartz variety we were looking for for our new kitchen countertops. They had a bunch of samples and magazines, which helped us to quickly narrow down the style we wanted.
From there, worked with Chris to share my requirements and specs for install. He immediately understood exactly what I was looking for and was able to offer some great suggestions that enhanced the overall project.
From there he provided a quote and connected me with a 5-star fabricator to coordinate install. He stayed involved throughout the entire process and it worked out great in the end. I'm happy.
Highly recommend Bay Area Tile! Stephanie was incredibly helpful and was able to coordinate shipment on a short timeline. The flooring and tile I purchased were high quality and the prices were competitive. Also, they were very flexible with borrowing samples so we were confident the material would work in our house before we bought anything.
Two years ago my tile person was almost finished with my kitchen remodel when I needed a small piece of schluter to finish my kitchen tile. I called many places and they did not have this specific schluter. I called Bay Area Tile and Hardwood Supply and they I had the schluter I needed and they only had one. They put the schluter aside for me and my tile person was able to pick it up the next day and finish the job. Last week, I found out that I needed three more schluters for a bathroom remodel. I spent the weekend searching on the internet to find the specific schluters I needed. I could not find any. I remembered about Bay Area Tile and Hardwood Supply in Pleasanton. I talked to Stephanie and Chris, the owner. They had the schluters. Not only did they have these schluters but they were half the price of the ones I had purchased at a tile store. I highly recommend this store! They saved me on two remodels! Thanks, Stephanie and Chris.
Castro Valley, CA
I have been working with Stephanie at Bay Area Tile in Danville. She has been so helpful and thorough. This is a family owned and operated business in Danville offering services, flooring (not carpet) and expertise for homeowners at a fair price. They have a great selection, are honest and timely. I highly recommend you check them out if you are doing hardwood or vinyl flooring, tile and stone! They can help you with other aspects of the project as well - including plumbing and basic project management. Chris is expanding his business in Danville after having years in Pleasanton. Go in and say hi to him and see how he can help you. Danville location without Danville prices
BEYOND AMAZING CUSTOMER SERVICE FROM CHRIS!!!! We were panicked when our wood floors were back ordered due to a mistake from McCurley's in San Ramon. I was out of state when we found out and Chris bent over backward to find an incredible replacement (for the same price) that I liked even better than the original floors I chose. Chris was incredibly responsive, giving me daily updates by text. I was thrilled to be able to give Bay Area Tile & Hardwood my business after this exceptionally amazing customer service. I will be referring all my friends to Chris from now on. We also ordered tile from the Danville store and Stephanie has an amazing eye and is truly talented at what she does! Thank you guys!!!
In the midst of the SARS2 crisis (aka Covid-19), we are in the process of remodeling a bathroom. (Great timing!) Panic hit when we discovered we would need more accent tile and our supplier said that it was back ordered for 8-10 weeks. Not willing to accept that, I called and emailed other stores. Chris of Bay Area Tile immediately responded. Contacted his supplier who then told him they didn't have the amount requested. Chris asked them to check their physical stock just in case. Wow, a person who thinks and makes the extra effort! Low and behold they had the amount needed. Chris then got them to agree to ship out that day (Wednesday). And, I picked up from Chris on Friday. That is the kind of customer service that differentiates good from GREAT! Thank you Chris! I highly recommend that home owners and contractors visit his showrooms and call him first. He clearly went the extra mile for me and will do the same for you.
If your looking for a great place to shop for your tile & flooring needs, I highly suggest you stop by Bay Area Tile & Hardwood Supply and meet Chris. Chris has been in the business for years and is a very customer service oriented businessman. I am very glad that Chris was able to break away from his previous place of employment and start up his own business.
We have returned to Chris for our tile & flooring needs, because he is very knowledgeable and has great suggestions when it comes to picking the right design and color. His prices are also very competitive and he has actually beat the price of the same product that is carried by his competitors. He is also very quick to obtain the product you purchase.
We had a great experience dealing with both Chris and Stephanie at Bay Area Tile and Hardwood Supply. Chris was very helpful and was very consistent. He always returned my calls and or emails promptly. I was very impressed with his work ethic and his pricing was unbeatable. Stephanie also did an amazing job helping us pick out tile. And because it is going throughout my home, it was very challenging to find the right tile. They were fantastic about getting samples to me right away, and once I picked out the tile, Chris worked diligently on getting me a fantastic price! He seems to be very conscientious about great customer service and I would highly recommend this place for all your flooring needs.
Just picked up some supplies for a shower renovation. Stephanie was very helpful and knowledgeable about the products. Will definitely be returning again!
San Ramon, CA
Love this store! Easy process, great selection and friendly service. He found someone to install it for me too. Will for sure be in again.
Wife and I walked in on a Saturday morning and noticed the door stating, "Saturday's by appointment only". We started to turn around, when the owner Chris came to greet us. He thought we were his morning appointment. Once we explained we were not...rather than turn us away he began showing us around. They have a vast selection and once we explained what we were looking for, we had our tile picked out in essentially about 10 minutes. Shower walls/floor, shampoo box and bathroom floor. Chris made the process smooth and seamless. Competitively pricing and we received our full tile order in a matter of days. Will definitely be utilizing their services again!
friend was looking for schluter kerdi shower kit, but was unable to find it at Lowes. Lowes had a few parts of the kit, but not what we needed or wanted. Home depot did not have it in stock either. Used schluter's website and found Bay Area Tile & Hardwood Supply. Called in to make sure they were open and that the kit was in stock and got an answering machine at first, but part way through giving my contact information I got a call back from them. Employee explained that they did have several kits in stock. Showed up and the lady working there was able to locate and answer some basic questions. Shes no guru, but that's ok because she wasn't trying to up sell or waste our time. She answered truthfully and honest. We got what we needed and out pretty quick.
She also checked to make sure that the kit had all the right parts and explained their return policy. We didn't really price shop so I can not comment on pricing. They do have quick shipping ie 1-3 or 4 day shipping on items not in stock or in store.
I will most definitely recommend this store
We didn't have time to look at tile and flooring, but there seemed to be lots of options
They offer amazing service. The head manager even called me to help me with finding a tile installer and did two follow ups. I must say they have top notch customer service.
Thanks for the referral to Extreme Tile and Stone in Tracy. Curt finished the job today and was very affordable and fast.
I purchased all my Kerdi materials for my new bathroom from Bay Area Tile Pleasanton store. Chris took great care of me and his daughter who works in the Pleasanton store is super friendly and extremely helpful and customer service driven. Just a great experience all the way around working with them. I'm not a professional installer so I was back to the store 3 times to pick stuff up and each time was the same consistent great service.
Chris at bay area tile has been wonderful to work with over the past 6+ months. As an interior designer, I value his commitment to top notch customer service & providing a wide range of materials. It's nice to know that whatever I need, I call Chris and he is there to help. Go to bay area tile & hardwood, they will take care of you!
Our designer, Kristen of Chic Interiors, took us to this place for tile options and we're happy she did. Chris, the owner, was very helpful and patient with us. He worked with us to get what we needed - good quality tiles and flooring at a reasonable price. I highly recommend him for your tile and flooring needs.
I called Chris looking for installation/contractor help. Even though he didn't sell me anything on this job, he connected me with a contractor who helped me out of a bind. Turns out Chris also has just the flooring material I need for my upcoming remodel job. This guy is responsive and and knows his product inside and out. Will definitely come to him for my big kitchen job this fall. I'll post another review when it's done.
We recently renovated a home and our contractor recommended we go to Bay Area Tile in Danville and speak to Chris Van Hatten. Chris was really helpful and knowledgeable. We purchased flooring, tile and counters from him. I would highly recommend him to anyone.
Laguna Niguel, CA
Excellent customer service from Chris who ordered the item we needed and went out of his way to expedite it. His knowledge of flooring and tile materials is amazing and we plan on doing future business with him for our remodeling in our home.
Excellent customer Service! I came here looking for flooring and found exactly what I wanted. They have a large selection and great prices. I just had my floors installed and they look great! Talk to Chris, he was extremely helpful in my decision and you won't be disappointed.
We had an appointment with Chris to look at tile for our bath room. We were early but he was waiting. The showroom has many choices and different styles to choose from. Chris was able to help and guide us in our decision. The pictures below do not do the show room justice.
I ordered tile for a kitchen backsplash from a tile store in Columbus, Ohio. When the installer came to install the tile, he said we needed 3x3 tiles. We called the store in Columbus and were told that there was a 3-4 week back order to get the tile. I called the distribution center for the tile manufacturer (Thank you Jessica!) and was told the tile was in stock. I asked for a store that could order the tile for me. She referred me to Chris at Bay Area Tile and Hardwood. He was awesome! He quickly checked the availability of the tile, sent me an invoice for approval and had the tile overnighted to me. Incredible Customer Service!! They store in Columbus could have done the same thing but they didn't want to take the time for a small order of 20 tiles! Thank goodness for organizations that want to provide awesome customer service!
Chris at Bay Area Tile was fantastic- he really went out of his way to make sure everything was right. I will certainly be working with them again.
San Francisco, CA
I stopped by the new Walnut Creek showroom to look at hardwood flooring. Chris and his team were very friendly and knowledgeable. The showroom was well-organized and had a great selection floors at reasonable prices. Chris even connected me with a fantastic installer who completed the job less than two weeks after I placed the order. Highly recommended!
Walnut Creek, CA
So glad I found Bay Area Tile & Hardwood! - They have been so helpful in finding the right flooring for my new kitchen. They've taken a lot of time with me answering all my questions... Can't wait to see it installed.
We were having some work done on our pool & needed to get about 4 tiles from National Pool Tile (NPT). They do not sell to the public so we called Bay Area Tile & Hardwood Supply. We spoke with Chris and he called NPT and ordered the tile for us. We picked up the tile and paid for it directly to NPT. Chris was very helpful & would not take any compensation. If we ever need tile or hardwood, we will go to Bay Area Tile & Hardwood Supply in Danville, CA.
After shopping for three months, we found this hidden gem in Danville while searching for tile. The showroom was spectacular, Kaitlyn was super friendly, helpful and I finally found what I was searching for. Chris (the owner) went over and above and located tile, that was out of stock, to complete my bathroom remodel. Please visit this showroom for the best customer service in the Tri-Valley.
I am a project manager for a local general construction company and I absolutely love how Bay Area Tile is a one stop shop for my clients. We can get everything from tile, setting materials, vanity, countertop, and plumbing fixtures! As a general contractor it is such a time saver to shop at one location and pick up all at one warehouse. Time is money when it comes to remodels and this is definitely the right place to go. Highly recommend!
San Diego, CA
These guys are the best! Don't waste your time with anyone else! Chris the owner and his team where able to get me a extra box of tile that took alot of leg work! All the others didn't care and would not even call. remodeling is stress full but with is team working for you, you never have to worry!
Thank you Chris and Kaitlyn !
San Ramon, CA
Excellent service, excellent supply! Bay Area Tile & Hardwood Supply is one of the few places that actually stocks Schluter products. Tile and flooring sample selection is very good. Staff is very helpful and courteous. I highly recommend Bay Area Tile & Hardwood Supply!
"Great customer service. They greeted us. Made us feel comfortable and there was no pressure. Our job was just a small bathroom. I can't wait to come back"
For a business that just opened up, they have it all together. We needed material for a full remodel. We had a budget and I feel they really made an effort to help us with pricing. We just got the keys to our new home but couldn't find any installers that were available. He made 1 phone call and someone met us later that day on the job. They were great.
We had an amazing experience with Bay Area Tile and Hardwood Supply. Sometimes it's hard to get high-quality tools on a tight budget (and schedule) but these guys pulled it off. Can't thank you enough!