Heirloom

At Bay Area Tile and Hardwood, we are committed to providing you with quality products and exceptional service. Please review our return policy below to ensure a smooth and hassle-free return process.

Returns Eligibility:

• You may return most new, unopened items within 30 days of delivery for a full refund.
• Returns will only be accepted for products that are in their original, unopened condition.
• We do not accept returns on discontinued products or items that have been opened, used, or modified.

Return Shipping Costs:

If the return is a result of our error (e.g., incorrect or defective item), we will cover the return shipping costs. If the return is not due to our error, the customer is responsible for covering the return shipping costs.

Communication:

We will notify you via email once we receive and process your returned item. If there are any issues or delays with your return, we will communicate with you promptly to address the situation.

Please note that our return policy applies to online purchases made through our website. For items purchased from one of our physical store locations, please refer to the return policy provided at the time of purchase.

For any further questions or assistance regarding our return policy, feel free to contact our customer support team.

Thank you for choosing Bay Area Tile and Hardwood for your home improvement needs. We appreciate your business and look forward to serving you again in the future.

Call (925) 406-3000