At Bay Area Tile and Hardwood, we are committed to providing you with quality products and exceptional service. Please review our return policy below to ensure a smooth and hassle-free return process.
You may return most new, unopened items within 30 days of delivery for a full refund.
Returns will only be accepted for products that are in their original, unopened condition.
We do not accept returns on discontinued products or items that have been opened, used, or modified.
Return Shipping Costs:
If the return is a result of our error (e.g., incorrect or defective item), we will cover the return shipping costs. If the return is not due to our error, the customer is responsible for covering the return shipping costs.
We will notify you via email once we receive and process your returned item. If there are any issues or delays with your return, we will communicate with you promptly to address the situation.
Please note that our return policy applies to online purchases made through our website. For items purchased from one of our physical store locations, please refer to the return policy provided at the time of purchase.
For any further questions or assistance regarding our return policy, feel free to contact our customer support team.
Thank you for choosing Bay Area Tile and Hardwood for your home improvement needs. We appreciate your business and look forward to serving you again in the future.
Call (925) 406-3000
Choose Local Pickup
Our Pickup locations are:
177 Hartz Ave,
Danville, CA 94526
2142 Rheem Dr,
Pleasanton, CA 94588
1813 Mt Diablo Blvd,
Walnut Creek, Ca 94596
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.